FAQ

Where is Revenuenslave based?
Revenuenslave is an online clothing store operated by Revv Niaga, a business based in Selangor, Malaysia. We currently serve customers in the United States through Revenuenslave.com.

What currency are your prices shown in?
All product prices and order totals on Revenuenslave.com are displayed in US Dollars (USD).

Do you ship to the United States?
Yes. We currently ship orders to addresses within the United States.

How much does shipping cost?
We offer free standard shipping to the United States. The standard shipping cost is $0.00 USD.

How long does it take to process my order?
Orders are normally processed within 1–3 business days, Monday through Friday, excluding applicable public holidays.

How long will delivery take?
Estimated standard delivery time is normally 5–10 business days after your order has been dispatched. Delivery times are estimates and may be affected by carrier delays or other circumstances outside our reasonable control.

Will I receive tracking information?
Yes. Orders are shipped using a trackable postal or courier service. Tracking information will be provided after your order has been dispatched.

Which courier do you use?
The postal or courier service used may vary depending on the destination, package, and available shipping service. Tracking information will be provided after dispatch.

Can I change my shipping address after placing an order?
If you notice an error in your shipping address, please contact us as soon as possible at support@revenuenslave.com. We will try to update the address where possible, but changes cannot be guaranteed after an order has been processed or dispatched.

Can I cancel my order?
You may request a cancellation before your order has been dispatched. Please contact us as soon as possible at support@revenuenslave.com. Once an order has been dispatched, it must follow our Return & Refund Policy.

What is your return policy?
Eligible products may be returned within 30 days after delivery. Please contact us before sending a return so that we can confirm eligibility and provide the appropriate return instructions and return address.

How do I return an item?
Contact us at support@revenuenslave.com with your order number and reason for the return.

If your return is approved, we will provide the return instructions and appropriate return address.

All returns must be sent by mail using a trackable shipping service. Please keep your shipping receipt and tracking number until your return has been received and processed.

Please do not send a return before receiving return instructions from us.

Who pays for return shipping?
For change-of-mind, sizing, fit, or preference-related returns, the customer is responsible for return shipping costs.

If we sent an incorrect product, or the product arrived damaged or defective, Revenuenslave will cover the approved return shipping cost or provide an appropriate return solution.

Do you charge a restocking fee?
No. We do not charge a restocking fee.

Can I exchange an item?
Eligible items may be exchanged for another available size or option, subject to stock availability. Please contact us before returning an item for an exchange.

How long does a refund take?
After we receive and inspect an approved return, approved refunds are normally processed within 5 business days.

Your bank or payment provider may require additional time for the refund to appear in your account.

How will I receive my refund?
Approved refunds are issued to the original payment method used to place the order.

What should I do if I receive a damaged, defective, or incorrect item?
Please contact us at support@revenuenslave.com as soon as reasonably possible.

Include your order number and clear photographs showing the issue. We will review the information and provide the appropriate replacement, return, or refund instructions.

What payment methods do you accept?
We currently accept PayPal. Any additional payment methods available to you will be displayed during checkout.

Is checkout secure?
Yes. Payments are processed through a secure checkout, and payment information transmitted during checkout is protected using HTTPS/SSL encryption.

How can I contact Revenuenslave?
You can contact us using:

Email: support@revenuenslave.com
Phone: +6019-2398531
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM MYT (GMT+8)

Revenuenslave is operated by Revv Niaga, located at:

32, Jalan Alam Suria 15/3/2
42300 Puncak Alam
Selangor
Malaysia